Support

Serply uses prepaid credits instead of a monthly subscription. You start with free onboarding credits, then buy additional credit packs as needed. One credit is deducted for each successful uncached API request.

We offer self-serve prepaid packs from 2,500 credits for $5 up to 10,000,000 credits for $7,500. The rate per 1,000 credits falls from $2.00 on the Micro pack to $0.75 on the Pro pack and above, and we can discuss custom pricing for higher volumes.

Purchased credits never expire: they stay in your account until they are used, so you can top up when needed without worrying about a monthly reset. The 2,500 free credits every new account starts with are good for 30 days.

Credits are deducted only for successful uncached API requests. Cached responses and failed requests do not consume prepaid credits.

Up to a point. The rate drops from $2.00 per 1,000 on the Micro pack to $1.50 on Starter, $0.98 on Growth, and $0.75 on Pro. Scale and Max keep the $0.75 rate in a larger prepaid balance.

Yes. Email team@serply.io and we typically respond within hours, not days.

You can top up your balance from the billing section in your account whenever you need more credits. There is no plan migration or billing cycle to manage.

We accept all major credit cards and can set up invoicing for Enterprise customers. All payments are processed securely through our payment provider.

Yes, for what you have not used, if you ask within 30 days of the charge. A credit pack is refunded in proportion to its unused purchased credits, and a recurring plan is refunded for the current month less that month's usage. Email team@serply.io to ask. Details are in our refund policy at serply.io/refund-policy.

Yes. If you need higher volumes, custom limits, or procurement support, contact team@serply.io for enterprise pricing options.